Overcoming UC Performance Downtime + the Real Cost Of UC Downtime

Have you experienced or are you currently battling a UC performance downtime? In a performance downtime, all UC channels are not up and running. Your Phones, emails, website, instant chat, video conferencing etcetera are not functional. Communication with customers is prevented and your team is restricted to face to face contact. Slack connection topics were a social media trend due to the halting effect of the downtime.

Global UC market in 2018 was valued at $56.33 billion and this figure is on the rise. The need for reliability, cost-effectiveness and efficiency of UC is much greater in current times. Imagine how productive your business will be if they don’t experience these downtimes. The good news is that you can easily overcome a UC downtime. The best part is that UC can be optimized and this disaster can be completely prevented.

How to Overcome A UC Performance Downtime

Traditionally, troubleshooting these issues require sending an IT worker to remote sites. This is time-consuming and quite expensive. There is an option of using Network Performance Monitoring and Diagnostic NPMD. It is however quite expensive to install in all branches or remote locations. This is not feasible considering Microsoft teams cost and other UC solutions maintenance.

There are currently more affordable monitoring products in the UC market. These products can be installed in remote offices and tracked on site. The IT manager at the Network Operation Center will monitor the network traffic. These remote offices will also send alerts to the NetOps centre to fix the problem. Some of these products allow for advanced troubleshooting by showing delays from remote servers.

Here are some approaches you can use to combat UC downtimes:

  • Network Probes; these are high-performance packet-capture appliances. They process media packet and indicatory generate metrics. When strategically deployed throughout the network, they can help to monitor performance. This way, downtimes can be detected rapidly and fixed.
  • Endpoint telemetry; this provides protection against vulnerabilities and secure remote access to services. The endpoints provide media reports to a central server about jitters, packet loses etc. These performance metrics reports are usually available at the end of a call. They are vital for monitoring and diagnostic operations.
  • Simple Network Management Protocol; this help to monitor the overall performance of the network such as routers, switches and gateways. They provide vital data that can be used to combat UC performance downtimes.

Performance monitoring and management tools are the infrastructures that every business needs to implement. There are currently many tools you can use to monitor and manage the performance of your UC solutions. They entail:

  • Reduced UC operational costs
  • Fewer downtime occurrences
  • Increased user experience
  • Improved customer experience
  • Rapid resolution of problems
  • Increase in the number of UC users due to increased efficiency
  • Increased revenue

Many IT personnel bypass third-party management and monitoring tools despite their benefits. The lengthy Mean Time to Repair in every downtime can be evaded by far. The time, financial and reputation repair expenses of traditional troubleshooting is not worth it. The cost of optimization and management is preferable to downtime costs.

How Much Does a UC Downtime Cost Your Business?

The cost of downtime multidimensional; time, financial and reputational. It’s not enough to evaluate just Microsoft teams cost and that of other UC solutions. A UC performance downtime may be costing you so much more.

Time Costs

Reputation Costs

Financial Cost

Imagine a scenario where a firm has 10,000 employees and 4500 are affected by downtime annually. At 99.9%, their downtime equates about 525.6 minutes annually. The average income of these employees is about $70,000. The annual cost of the downtime is $301 per employee and for 4500 employees, $1, 352,894. Now you see how valuable this O.1% can be?

Final Thoughts

Originally published at https://nextplane.net on October 18, 2019.

Connect. Any Team. Any Where.